As the world continues to reopen, the demand for workers in the hospitality industry is growing. San Manuel Band of Mission Indians is going to great lengths to fill these much-needed positions. San Manuel recently formed a unique collaboration with the Collins College of Hospitality Management at Cal Poly Pomona to connect its graduating students with the new hospitality management positions being created with the tribe’s casino resort expansion.
The collaboration began in May when San Manuel held a special virtual hiring event created specifically for the Collins College of Hospitality Management students and alumni to inform and excite them about the many opportunities available at San Manuel Casino and the soon to be completed resort. The hiring event showcased the company’s culture, recruiters who were on hand for a live Q&A with students and alumni, and the opportunity for both to apply for jobs during the event.
"As we continue to focus on providing a best-in-class experience for our guests and team members, recruiting top talent is key," said Peter Arceo, general manager San Manuel Casino. "This new collaboration with the Collins College of Hospitality Management allows us to expand our dynamic team and connect students and alumni with endless opportunities."
At Cal Poly Pomona, the Collins College of Hospitality Management is one of the top hospitality programs in the world and has more than 1000 undergraduate students enrolled. The college incorporates a learn-by-doing approach that helps prepare students for careers where they can quickly put that hands-on experience to work.
“We are excited to work with San Manuel to connect them with our students. We have some very talented individuals that are poised to become the next generation of leaders in the hospitality field,” said Lea Dopson, dean of the Collins College of Hospitality Management.
With the proximity of the college less than a one-hour drive from San Manuel Casino, graduating students have long been interested in careers at the casino, which currently includes eight dining options. The casino expansion that is underway includes a larger gaming space, a 24-hour restaurant, a high-end dining venue and new retail shops. Later this year, San Manuel will open its first on-site hotel, featuring 432 luxury rooms and suites, premium dining venues and a best-in-class event venue.
Christina Allgaier, VIP services concierge at San Manuel, reflected on her time at the Collins College of Hospitality Management and how the program prepared her for her position at the casino.
“I never thought of myself as a leader before college, but during my time at the Collins College of Hospitality Management, I blossomed in that area. I learned all about dynamic teamwork and collaboration with different personality types from varying cultures and professional backgrounds. The Collins College prepared me for the multitude of career opportunities that awaited me after graduation and led me to my new position at San Manuel Casino.”
Allgaier said that Belinda de Villa-Lopez, recently retired lecturer at the Collins College of Hospitality Management, was responsible for encouraging her to see how different styles of work contributions can mesh and work well together for a better result.
“Those projects helped me to excel whenever I needed to get interdepartmental or internal work accomplished,” Allgaier added.
San Manuel Casino is currently hosting hiring events for food and beverage, culinary and hospitality positions twice a week throughout the summer. Those applying for select cook, kitchen, housekeeping roles and more can receive up to $1,000 as a sign-on bonus and many other perks. Job seekers can visit sanmanuelcareers.com/Ontario to learn more about hiring events and current openings.