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Redlands hospital expanding ER and surgery unit

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The emergency department at Redlands Community Hospital is being expanded

The emergency department at Redlands Community Hospital is being expanded thanks to a donation from Esri, world-renowned GIS company.

Esri, the world-renowned GIS company based in Redlands, has given a “transformational gift” to help Redlands Community Hospital expand its emergency room. But it won’t disclose how large the gift was.

About 46 percent of the hospital’s patients come from Highland, Jan M. Opdyke, president of the Redlands Community Hospital Foundation, told the Highland Area Chamber of Commerce on Tuesday, Oct. 23.

Jan M. Opdyke

Jan M. Opdyke, president of the Redlands Community Hospital Foundation, speaks to the Highland Area Chamber of Commerce at its Oct. 23 luncheon at Immanuel Baptist Church.

“Your community’s residents are near and dear to our hearts,” she told the gathering at Immanuel Baptist Church.

In addition to the Esri donation, the foundation’s Vital campaign has raised $5 million since January.

“We have a long-range vision for the hospital,” Opdyke said.

Two projects are underway. On east side of the hospital is the expansion of the emergency department. It will be the new entrance to the ER, which will be named after Esri.

“Our big change here is that currently everyone comes through the same entrance,” she said. “That will change.”

Scheduled patients and emergency room walk-ins come into the entrance off Fern Street. When the expanded ER is complete, walk-ins will enter off Terracina Boulevard.

“Our vision really is about enhancing care, speeding work flow and maximizing patient movement,” Opdyke said. “If you have waited a long time in our emergency department, you know that can be very distressing. I can tell you that we hear you.”

On the west is the operation of the surgical center.

“We’re adding four operating rooms,” she said.

Improvements include:

• A modern emergency room environment with cutting-edge technology.

• Easy patient entry, fast admission and speedy triage.

• A dedicated walk-in entrance with increased parking separate from the ambulance entrance.

• Doubling the department footprint to 20,000 square feet in a configuration that will enable faster care for patients.

• Increasing bed capacity from 21 to 33 beds and annual treatment capacity from 54,000 to 70,000 patients.

• Improved patient privacy.

“The least amount of time you can spend at the hospital, the better for you,” Opdyke said.

Redlands Community Hospital began in 1903, Opdyke said. The first clinic was on Vine Street. The second was on Nordina Street in Redlands.

 The Stan and Ellen Weisser Education Pavilion and Maternity and Surgery Services building is named for a longtime trustee on the hospital board.   

“We are an independent, nonprofit, full-service community hospital,” Opdyke said.

It has a $220 million annual operating budget, is affiliated with 440 physicians, has 1,500 employees and more than 275 volunteers.

The hospital has a strong market share in several medical areas, she said, and covers Redlands, Highland, Yucaipa, parts of San Bernardino and extends out to Calimesa, Banning and Beaumont.

“We were recognized as one of the top 2 percent of hospitals in the United States for patient safety,” Opdyke said, citing a recent report by Healthgrades, an online rating system that monitors 3 million U.S. health care providers.

Last year, the hosptial discharged 11,824 patients, saw 54,000 emergency room patients and performed more than 6,500 surgeries.

“And we delivered almost 2,400 babies,” she said.

The hospital also has an extensive outpatient program.  

The hospital has a DaVinci Surgical machine that has four arms and can perform many types of noninvasive surgeries, such as hysterectomies and the removal of your spleen or gall bladder. Physicians can operate the machine with one hand, she said.

The foundation recently funded a hyperbaric chamber larger than the others in use.

Volunteers operate the gift shop, escort patients to their appointment, deliver magazines, help out in the ER, hold babies, rock babies, talk to babies. We have just a variety of auxiliary positions,” she said.

“If you’d like to volunteer, we have a job for you,” she added.

Every five years, the hospital hosts Baby Day, which gathers all of those born at the hospital.

Bill Hatfield, co-chairman for the Vital capital campaign, said in a press release that he was thrilled by Esri’s donation.

“A project of this magnitude requires major support from the community, and Esri’s gift is indeed significant,” he said. “Their giving touches us deeply, and as this project continues toward completion, the community we serve with emergency care will be touched deeply as well.”

Esri was founded in 1969 by Jack and Laura Dangermond, noted philanthropists. For nearly half a century the company has helped customers unlock the full potential of data in order to improve operational and business results. In fact, Esri engineers develop some of the most advanced solutions for digital transformation and location analytics to create the most authoritative maps in the world.

Esri software solutions are deployed in more than 350,000 organizations, including the world’s largest cities, most national governments, three-quarters of Fortune 500 companies and more than 7,000 colleges and universities.

“This project is long overdue” said Stan Weisser, a Vital co-chairman. “Through Jack and Laura, Esri once again plays a vital role in ensuring that our community continues to be a better place. Through their generosity, the patients we serve know that nothing is more sacrosanct than life-saving care. Esri clearly understands the great good that a state-of-the-art emergency department can do.”

 To learn more about Redlands Community Hospital, visit

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